Blank Screen Loading Course

ZoomInfo Extension setting causing blank screen

Occasionally a user will report an error with a blank screen when trying to load the "Sandler Sales Systems Microlearning" video. This can be corrected by following these steps in the Chrome browser.

Chrome:

1. Go into your browser and click on the Chrome puzzle piece icon.
2. Scroll down to Manage Extensions. Locate the ZoomInfo extension.
3. Click details
4. Go to site access
5. Select "On click"

This will solve the problem if the ZoomInfo extension/plugin is installed on the Chrome browser.

For Apple devices:

1. On your Safari browser, got to Settings.
2. Under Privacy and Security, turn off Prevent Cross-Site Tracking. Close browser and return to microlearning course
3. Refresh page. You should now be able to access your microlearning course.

Video Tutorial: https://www.loom.com/share/b4b09dcd64b54387a5ed2b513a762a94